Schweitzer Engineering Laboratories - Junior IT Analyst
September 2020 - Present
In this position, I am the owner of linux endpoint device support at Schweitzer Engineering Laboratories. In practice, I manage our Chef Automation and Central Management platform, troubleshoot end user linux issues, and create configurations which allow our Debian based linux infrastructure to integrate smoothly with our existing enterprise environment. In addition to these roles, I provide training for the Client Experience team and am the primary point of contact for escalating general troubleshooting requests.
Schweitzer Engineering Laboratories - IT Technician
August 2018 - September 2020
In my current role in Client Experience, I am the primary investigator as the primary customer results professional for all software related questions internal to the organization. I respond an average of thirty to fifty calls per day and provide tier one and two services to the customers I assist. I also frequently escalate service requests to other internal groups and external vendors with professionalism and care. Currently, I am creating and improving work instructions in conjunction with our management team as we role out World Class Manufacturing principles to our Help Desk team.
Washington State University – IT Technician
October 2016 – August 2018
In this position I acted as the primary developer on multiple assignments, including the development of a GIS integrated internal building survey which classified, organized, and visually mapped thousands of departmental assets in real time. I also developed virtualization tools and custom-built servers to assist our research staff in their projects. This position developed both my technical skills and my customer service acumen.
Emmanuel Bible Fellowship – Office Intern
2014 – 2015
While attending community college I worked for a local church as their general-purpose “IT Guy” and Office Intern. My responsibilities ranged from the construction and management of the church’s membership database, to fixing any software or hardware related problems as they arose. Other duties included stuffing envelopes, manual labor, & assisting in the setup & tear-down of equipment for church services.